Let Us Make ATM Service Quick and Simple

DC Payments is proud to have the best uptimes in the ATM industry, but on the rare occasion that things go wrong, customers want to know they can count on the fastest possible service to get things running smoothly again.

They also want to know any questions and concerns will be answered and resolved promptly.

To meet these needs swiftly, we offer a dual support service:

• A knowledgeable 24/7 Help Desk team — Fully staffed during normal working hours, our Help Desk team is supplemented out of hours by a troubleshooting service whose employees will try to identify and resolve immediate issues there and then, or pass queries along the line for attention the following day.
• A rapid response repair and replacement service using our own engineers — Our mobile technicians carry 97% of all working parts with them, and when they use them — replacing a faulty card reader for example — the parts are replenished overnight, via special delivery if necessary. This is effective for our customers and efficient for us: Engineers start their working day with a full set of parts, so we rarely have to make two calls for the same problem.

Maximum uptime

“The underlying philosophy is simple. Cash machines are there to serve the public, so we have the systems in place to ensure maximum uptime,” DC Payments’ U.K. Sales Manager Clive Marshall says. “In our contracts, we commit to 98% uptime across the entire system. That’s a key feature of our service.”

In addition, DC Payments is an independent member of the Link cash machine network, which ensures maximum flexibility and ATM access for end users.

At DC Payments, we know we have a valuable reputation to protect. These services ensure we deliver!

[cta]Do you have questions about operating or maintaining your ATM? We’re here to help! Contact your DC Payments representative by email or by phone at 0800 093 2350.[/cta]