In-House Means In Control!

To your customers, and maybe even to you, an ATM is simply a super-convenient machine that dispenses cash. But below the surface, it’s a highly sophisticated piece of technology that demands the best care and attention.

That’s why DC Payments refuses to cut corners when it comes to repair and maintenance. We employ our own technicians in-house and train them to be on top of their games at all times with full accreditation to vouch for their skills.

Plus, we don’t just take them to the top of their games and leave them there. Technology is constantly evolving, so training and skills updating is an ongoing process for our tech team.

That is why we have improved our ATM tech fleet, investing in new transportation to carry a greater volume of spare parts to ensure we repair the first time, every time.

Safecontractor members

A key element of our approach is membership in the Safecontractor programme. This partnership involves audits of health and safety policies, procedures, and documentation.

These best practices are critical because you want your machine(s) to be maintained in peak condition at all times. And you want the certainty of knowing that if things do go wrong, one of our in-house engineers will be there quickly to resolve it.

Some of our rivals use third-party technicians. They may be perfectly competent, but their skills and ways of operating are beyond the direct control of the ATM operator. And the instant availability of spare parts may be open to question.

We don’t leave these things to chance. To us, in-house means in control!

[cta]Do you have questions about operating or maintaining your ATM? We’re here to help! Contact your DC Payments representative by email or by phone at 0800 093 2350.[/cta]